Help & Info
Frequently asked questions
shipping
Which countries do you deliver to?
Which countries do you deliver to?
- Germany
- Switzerland
- Liechtenstein
- Netherlands
- Austria
- France
- Denmark
- Finland
If your country is not listed, please feel free to contact us.
Are there customs fees for deliveries to Switzerland?
Are there customs fees for deliveries to Switzerland?
No! We clear customs for you, cover all customs fees and ship the goods directly from Switzerland
Are pianos delivered to the apartment?
Are pianos delivered to the apartment?
Yes, pianos are delivered directly to your home to your favorite place by a piano shipping company.
product
Can I return a product?
Can I return a product?
Yes! You have a 14-day right of return on all online purchases from Musik-Ebert
Do the products have a guarantee?
Do the products have a guarantee?
Yes! There is a 2-year guarantee on all products. If a manufacturer offers a longer guarantee, the longer guarantee naturally applies.
Return
When will I receive my refund if I return a product?
When will I receive my refund if I return a product?
You will receive your refund as soon as we receive your product back. (It may take 1-2 days for the refund to show on your account)
Is there a money back guarantee?
Is there a money back guarantee?
YES! We grant you as a consumer (according to § 13 BGB) a 14-day right of withdrawal with a money-back guarantee on all items that you buy from Musik-Ebert.de - no ifs or buts.